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This was the largest merger in European banking history. Training to unify the systems used by thousands of call centre staff across the banks, quickly, and without disruption to customers, was going to be a huge challenge.
Day One was bought aboard to provide a training solution to prepare over 8, staff for the big launch. We were going to need a bigger boat. The Can Do This was the biggest project Day One had ever been involved in, and with a fixed deadline, the pressure was really on to deliver.
We started off by developing a software simulation training solution that would allow HBOS staff to get familiar with a practice system that looked and behaved exactly like the one they would be using.
After their initial training session on the new system, the simulated software was added to their Halifax and Bank of Scotland desktops so trainees could practise key tasks on it, while still doing their day job on their old systems in the interim.
To meet the deadline, Lloyds had taken on extra staff who also needed training on the new system to cover the HBOS staff who were taken offline to learn the ropes of the new software. So in the run up to D-Day our simulation software was being used by up delegates a day! By keeping the new software fresh in the minds of the advisors who would be using it ahead of the big switch, the HBOS call centre advisors felt supported and confident that they could make a seamless transition to the new system without their customers even noticing the difference.
So it all went off without a hitch and they all lived happily ever after.Rules and regulations made under the UK Financial Services lloyds Markets Bureau for the protection of depositors and kampala, including the Financial Services Compensation Scheme, do not apply to the financial services business of companies within the Lloyds Banking Kampala carried out uganda offices outside of the United Kingdom.
Online banking NAB Internet Banking A smart and simple solution for small and emerging businesses to manage payments and track expenses, allowing you to manage your business . Lloyds Banking Group plc is a major British financial institution formed through the acquisition of HBOS by Lloyds TSB in The Group's history stems from the founding in by the Parliament of Scotland of the Bank of Scotland, which is the second oldest bank in the United Kingdom.
Updated Customers of Lloyds have been unable to access online banking since 10am this morning, Website monitoring site DownDetector received more than 1, reports since this morning. Welcome to Santander Business Banking We’re proud to have been awarded for the fourth consecutive year Business Bank of the Year ( - ) by Moneyfacts.
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